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As part of this book, we have created a powerful online community where each of the experts featured here will provide updates and enhancements to the strategies and insights they share. This will ensure that the content remains relevant and at the leading edge as technology changes and experience gets updated.

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Because these days the puzzle keeps changing, the information and guidance you get will be continually updated through the living community you have joined.

marketing strategy puzzle pieces

We have identified five different segments that provide the most important pieces you need to put in place to complete your jigsaw.

Foundations

1A successful dealership needs strong basics, so we start out by explaining how you can position your dealership in the best way possible. You need to be seen as the go-to dealer in your area and establish your own expertise in the minds of your target market.

Technology

2While technology is opening up huge opportunities for those who know how to take advantage of it, it can be intimidating for people who don’t want to see themselves as geeks—or who don’t have a friendly teenager handy who can advise them.

Process

3Despite the growing dominance of technology and online channels,the most successful businesses also master the traditional forms of communication such as face-to-face selling and telephone techniques. So, in looking at process, we’ve covered what you really…

Operations

4No matter how successful you are in all the other aspects, it’s vital to get the operations part of your dealership right if you want to succeed. We’ll talk about topics such as pricing, merchandising and reinsurance. While these topics may seem less…

Marketing

5Getting your marketing right can help you attract a steady stream of new customers to help you grow your business. But, depending on the approach you choose, you can either spend huge amounts of money for very little return, or you can get steady…